Shipping is available globe wide. We ship our products with several major courier companies such as UPS and EMS (usually), depending on which courier will provide the best price to your delivery address. We have 5 modes of transportation, namely Express (UPS/FEDEX), Air Shipment Door to Door Service, Sea Shipment Door to Door Service, Air Shipment (name of destination airport), Sea Shipment (name of destination port). Customers can choose the appropriate transportation according to whether they are responsible for customs clearance, tax payment, and specific address. Tracking numbers are provided for all goods once dispatched from our warehouse, and these can be entered on the relevant courier company's website to view the status of your delivery. Goods are delivered during business hours, and must be signed for at the time of delivery.
Please ensure you provide a physical home or business address for delivery and a daytime contact number. If nobody is available to sign for your delivery, the courier company may opt to leave the package in a safe location at the address, or alternatively leave a calling card with details on where to pick up your delivery (usually at their local depot).
Delivery Times and Pickups
Most of our items are shipped from our warehouse based on the Shenzhen, China. Please allow 1-2 business days after payment has cleared for your order to be processed. Some items that are built to order may take additional time for construction.
If you need your order to arrive by a certain date, please contact us prior to ordering so we can ensure that it will get to you in time.
Delivery costs for all items are automatically calculated based on the address provided by the customer, the weight/dimensions of the items to be shipped, and any fees charged by the courier company to deliver. For some items (particularly very bulky items such as battery banks), delivery costs cannot be automatically calculated online. Please contact us for delivery costs to your area if ordering these items.
Delivery insurance is included with all purchases, covering your items from damage or loss during transit. If you receive your order and find it has been damaged, please report this to us within 48 hours.
When signing for the delivery, note that the goods are damaged with the delivery driver
Take photos of the damage and send to us via email
Contact us and a staff member will assist you further
If you haven't received your order and believe it may be lost, please first enter your order tracking number (received by email after your order has been processed) on the relevant courier's website to track the status of delivery. If your tracking number doesn't work, or your order doesn't seem to be moving, please contact us and a staff member will follow your delivery up with the courier company and inform you of the outcome.
Faulty on Arrival
If you receive a faulty item, we will at our discretion either repair or replace the item. If the fault is minor (such as a dent) and you would prefer to keep the item, we may offer you a partial refund of the purchase price as compensation. QH Industrial will arrange and pay for any return freight if you require the faulty product returned, and for any delivery costs to get the repaired or replaced item back to you. When a faulty item is being returned for a replacement, the original item must first be returned before a replacement item is sent out. If we cannot repair or replace your item, we may offer you a similar alternative (if one exists) or a refund of your order.
Please note: if the item was working on arrival and you are claiming warranty, a different policy applies - see Warranty Information
In the event you receive an incorrect item, you can return the product as long as it remains unused and unopened with the original packaging intact. If the item is incorrect due to an error by you, you will need to pay for all postage costs. If the error is by us, we will pay for postage costs.
We are not required to provide an exchange if you change your mind, however, typically we will be able to do this under the following conditions:
Item is unused, unopened with the original packaging intact
Any shipping costs to return the item and have the Exchanged item delivered are covered by the customer
QH Industrial reserves the right to charge a restocking fee for any new items that have been ordered incorrectly and returned. The buyer is also responsible to pay postage for any items returned under Warranty but is found to be fully working when tested.
Returning Products to us
If you have contacted us and confirmed your return will be accepted, please address your package to us.
Please include a copy of your invoice/invoice number, and details on why you are returning the product to help with timely processing.
We do not refund delivery costs, insurance charges or lost returned items.
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